To the member for Humber River–Black Creek: More for less. The customer comes first. The people of Ontario come first. And so my ministry officials reached out with the opportunity of the expiring locations in nine venues in the province of Ontario to look at further alternative delivery models. Every party that has ever formed government here at Queen’s Park has embraced the alternative service delivery model of the private sector.

The retail partnership model, which is now added to with Staples Canada, which extends hours to 9 p.m. on weeknights, all day Saturdays as well—that’s what people are embracing. It was a success with Canadian Tire, IDA and Home Hardware. We’re continuing that. In fact, the member opposite’s party supported the Liberal government on that retail partnership initiative in 2011.

My ministry and our government are always looking for alternative service delivery models, building on a century of private sector delivery models. Small business will always be part of that, but the retail partnership process is also such a great success, with the extended hours, with the convenience and the community hubs associated with it. Every single location that was due to expire anyway, every single one of those employees is eligible for employment at any one of the retail partnerships, including that of Staples Canada.

This is good news for Ontarians. They welcome the longer hours—up to 9 p.m. weeknights, all day Saturday—more accessibility, more parking and the convenience of online booking. That is interaction with government that puts the customer first. The people of Ontario come first every time with ServiceOntario.

As I have indicated, there are no job losses whatsoever on the government side. Everyone on the private side has the opportunity and are eligible for employment at the extended-hours locations of the nine Staples Canada locations.

Our ministry officials took the opportunity, with expiring contracts at some ServiceOntario locations, to reach out to a dozen potential retail partners. This is part of a tradition that goes back a century. Every party that has ever formed government here at Queen’s Park has embraced and expanded the private service delivery model, to the point where we now have 71% private sector delivery models in this province, and it works. The retail partnership model has proven so successful with Canadian Tire, IDA and Home Hardware that we’ve expanded it:

—longer hours—up to 9 p.m. on weeknights;

—more parking;

—more accessibility;

—ability to make appointments online, so you can get in and out of interacting with government in just 15 minutes; and

—of course, all-day Saturdays, 9 to 5.

This is what Ontarians have embraced and appreciate. It’s about convenience. It’s about putting the customer first. The people of Ontario come first. That’s why we’re doing this.