Our ministry officials took the opportunity, with expiring contracts at some ServiceOntario locations, to reach out to a dozen potential retail partners. This is part of a tradition that goes back a century. Every party that has ever formed government here at Queen’s Park has embraced and expanded the private service delivery model, to the point where we now have 71% private sector delivery models in this province, and it works. The retail partnership model has proven so successful with Canadian Tire, IDA and Home Hardware that we’ve expanded it:

—longer hours—up to 9 p.m. on weeknights;

—more parking;

—more accessibility;

—ability to make appointments online, so you can get in and out of interacting with government in just 15 minutes; and

—of course, all-day Saturdays, 9 to 5.

This is what Ontarians have embraced and appreciate. It’s about convenience. It’s about putting the customer first. The people of Ontario come first. That’s why we’re doing this.

To the member for Ottawa West–Nepean: Is the member aware that in addition to section 60 of this act, which is the first attempt by way of legislation to deal with notices of security interest and having a period of 15 days proposed to have them discharged when a consumer withdraws from a contract or cancels a contract, parallel to that as we debate here today, there’s a window for consultation specifically on what we can do in the here and the now to tackle the bad actors on notices of security interest between now and December 1?

Is she aware of that, and will she participate, to her point of co-operation, in assisting us and finding immediate solutions in the here and the now?