SoVote

Decentralized Democracy

Member of Parliament

Gabriel Ste-Marie

  • Member of Parliament
  • Member of Parliament
  • Bloc Québécois
  • Joliette
  • Quebec
  • Voting Attendance: 68%
  • Expenses Last Quarter: $132,165.46

  • Government Page
Context: House Hansard - 241 - Oct/27/23
Mr. Gabriel Ste-Marie
  • Oct/27/23 12:49:08 p.m.
  • Watch
Madam Speaker, I thank my hon. colleague for his important question and his deep outrage. We are all outraged that big companies can behave like this. Our system is one where, when there is a payment transaction for airline service, the customer is entitled to receive good service. Our current federal legislation is inadequate when that is not the case. Again, I want to mention the work of my colleague from Pierre-Boucher—Les Patriotes—Verchères, who sits on the Standing Committee on Transport, among others, and his colleagues, who are working to change this. Under the current legislation, large airlines have a financial incentive to take more risks to maximize their profits. When their service falls short—if there are not enough seats on a flight because they have oversold tickets, for example—the result is that the consumer has to file a complaint with the Canadian Transportation Agency and wait several years to perhaps receive a positive outcome. The cost of those complaints, given the flawed legislation, means that airlines feel it is worth taking so many risks. This has to change. We need to work on it.
196 words
  • Hear!
  • Rabble!
  • star_border