44th Parl. 1st Sess.
November 21, 2023 10:00AM
- Nov/21/23 12:03:02 p.m.
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Madam Speaker, the bill purports to make travel experience better, but it does not really have service expectations or standards set out clearly. A lot of it is just left to the Governor in Council, or in other words, cabinet. I think it would be unfounded, but the member may have comfort in the Governor in Council today. He may not have that comfort in the future. Could he comment a little bit on whether the bill should not have more service standards and expectations built into it?
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Madam Speaker, it is always a privilege to speak on behalf of Canadians and, particularly, of my constituents in the riding of Provencher. For those who do not know where Provencher is, it is in southeast Manitoba.
Today, I am speaking to Bill C-52, An Act to enact the Air Transportation Accountability Act and to amend the Canada Transportation Act and the Canada Marine Act. While there are parts of the bill that I believe go in the right direction, I will affirm that I have concerns. Probably one of the biggest concerns is the bill’s title's not living up to its intentions, and not just missing an opportunity but also missing the point. Members may remember the story of the man in a restaurant who calls out to the waiter, “What is this fly doing in my soup?” The waiter is at first silent, then looks down at the soup and exclaims, “The backstroke.” Like the waiter, the bill misses an opportunity and misses the point.
Something Conservatives have observed over the last eight years is that while the current government is very good at photo ops and making announcements, it is much harder for the government to implement initiatives that get to the heart of the real issues. The importance of considering how each decision, each effort and each initiative would make a difference to the big picture in any bill or directive gets lost in the photo ops and glossy announcements. However, let me say what I believe the bill intended to do, based on its title, because accountability is a foreign concept to the NDP-Liberal government and something that has not proven easy for the government to even comprehend.
No doubt my hon. colleagues will remember the summer of 2022, with 9,500 flights being cancelled in July and August, and the Christmas that followed. My colleagues will well remember the time, because their offices were flooded with travel stories that went wrong. After being cooped up, isolated, mandated and restricted, Canadians were finally free to travel, to visit loved ones they had missed through COVID, to catch up celebrating family milestones that had been neglected, and to embark on new adventures and experience the joys of travel, but also free to grieve and mourn with those whose loved ones had passed away.
However, as the stories unfolded, the long-held dreams became deflated with long wait-lists, overflowing baggage halls, stranded passengers, flight cancellations and delays. On-time performance, according to Greater Toronto Airport Authority president and CEO, Deborah Flint, was at 35% in the summer of 2022. That would be a failing grade even by Liberal standards. It was reported that Toronto Pearson Airport was listed as the second-worst in the world for delays. Travellers made every effort to avoid connecting through Toronto, yet luggage lagged even farther behind, with some headlines reporting that airlines were donating unclaimed baggage to charities after 90 days. In some cases, frustrated and angry travellers traced their luggage through the use of air tags and found their luggage stowed away in off-site storage facilities. This past January, it was reported that a shortage of pilots compounded the problem. Regardless, people slept on floors and endured the relentless chaos.
As we can see, the problems were layered and complicated. It was good that the government finally felt compelled to act, and Bill C-52 was its response. Clearly, the layers of accountability need to be considered and addressed, which is why Conservatives believe that every federally regulated entity that has a role to play in the delivery of air travel must be held responsible for delays or cancellations, including airlines, airports, CATSA, Nav Canada and CBSA. If security lineups are delaying people to the point that they are missing flights, airport baggage handling is not functioning in a timely matter or CBSA is not staffed sufficiently, then there are concerns that need to be addressed. Each layer of service and delivery needs to be held accountable.
One of my biggest concerns with the bill is how much power it gives to the minister and cabinet to develop regulations in the future. Instead of including concrete improvements in the legislation, on the final page of the bill, in the closing section, key sections are referenced as coming into force at a later date to be determined.
If I may, let me tell another story. A fellow was walking along a country road when he came upon a farmer working in his field. The man called out to the farmer and asked how long it would take to get to the next town. The farmer did not answer. The guy waited a bit and then walked on. After the man had gone about 100 yards, the farmer yelled out that it would take about 20 minutes. The traveller thanked the farmer, but asked why he did not tell him that when he had asked, to which the farmer replied that he did not know how fast the traveller was going to walk.
Providing the needed information in this bill and considering the fullness of information is important as the details make a difference to the outcome of the expectations. How can we know if we agree with future measures that cabinet and the minister would be putting in place?
As a Conservative, I do not believe that giving more power to government is the solution. Instead, I believe that accountability helps set up organizations for better success and improved service delivery.
The law firm McCarthy Tétrault provides insight into the bill in a blog based on their assessment. Referencing the bill “Authorizing the Governor in Council to make regulations respecting the development and implementation of service standards related to flights and flight-related services”, it notes as a concern the uncertainty of what these service standards may entail at a future time, and how they will impact day-to-day operations. It also captures the element that deeply concerns me when it states:
The Act grants the Minister broad powers to request information from airport operators, air carriers, and entities providing flight-related services. Requests may include information regarding (a) the capacity and development of the Canadian air transportation system, (b) operations and air traffic; and (c) compliance by an airport operator with Canada’s international obligations in respect of aeronautics; as well as any information that an airport authority is required to keep in accordance with its governing corporate legislation.
The problem is that this is a toothless bill that contains no specific remedies to the problems that have been plaguing the system. It gathers a lot of information, but does not have any teeth.
Without specifics, we are told that we need to trust the minister and his word to solve all the problems. The minister and cabinet would solve all these problems by future undefined regulations. However, in the interim, the bill would allow for data collection and sharing that would somehow make it better for Canadian travellers. What data would be captured and what it would look like when service standards are not met are not even mentioned.
In his speech in the House, my colleague from Chilliwack—Hope referenced McGill University’s aviation management lecturer, John Gradek on this subject, who said, “There’s lots of stuff about data sharing but not much about what or who would be taking action and in what conditions would action be taken”. The lack of detail on important issues is alarming. What about the backlog of complaints with the Canadian Transportation Agency, which has grown by 3,000 complaints per month with a backlog of over 60,000 complaints, all now waiting to be adjudicated by the agency?
I remember a number of months back, chatting with a friend who said that it had become their expectation that they needed to factor in travel delays in their business planning. In fairness, while we have moved past the horrific status of having the second worst number of delays in the world, people are still waiting for answers. Passengers are unable to resolve their compensation claims and are waiting over 18 months to have their claims considered by CTA. Unfortunately, nothing in the bill deals with this.
This bill is vague and, once again, as is common with many of the actions and posture of the Liberal government, projects “a government knows best” attitude. All we have to do is give away sweeping powers for this to happen. The government and Governor in Council have no business in the boardrooms or management of Canadian corporations or businesses. What the government should be focused on is achieving outcomes.
I will come back to my first point, which is that I think it is unfortunate that this bill missed an opportunity. Having said that, I want to end on the points that we do support. Let me start by saying that we have no problem with the accessibility and disability portions of the bill. We also appreciate that this bill may have had good intentions, but it has missed the mark completely.
Fortunately, common-sense Conservatives will continue to advocate for Canadians and do everything we can to help the government redirect its efforts in support of Canadians.
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- Nov/21/23 12:35:19 p.m.
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Madam Speaker, it is interesting that, if a member supports any one item in a bill, the Liberals think right away that the member endorses or supports the entire bill. That just is not the case.
I think I articulated fairly clearly in my speech that this bill has many flaws. It sets out a regulatory regime that we would be handing over to cabinet or the Governor in Council for them to determine the regulations. This is without any indication that there would be any accountability from the service providers in our transportation industry. That is what is glaringly missing from this bill. There is no mechanism in here for responsibility within the transportation industry or to hold it accountable to its commitments and our expectations.
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- Nov/21/23 12:37:07 p.m.
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Madam Speaker, the member's question is a great question. “Noise abatement” is the term commonly used in the aviation industry. I have first-hand experience in that industry, being a pilot myself.
Just this past summer, I completed my instrument rating. I can talk a bit about Nav Canada and how great the folks were at the Nav Canada office in Winnipeg while I took my flight test. They were a little short-staffed, and they allowed me to complete the approaches necessary to fulfill my licence requirements. I want to thank the good folks at Nav Canada in Winnipeg.
In answer to her question, for those of us who are not necessarily fascinated with aviation, other than it being an opportunity to travel from one destination to the next, some people may wonder why, when a jet aircraft in particular takes off, it does certain things. It will change course, climb to a certain altitude and reduce power. I know some people think that is an engine problem, but it is not. It is noise abatement. They are flying over a built-up or residential area and want to reduce the noise level for the folks on the ground.
I think the aviation industry is very conscious of that. Perhaps it needs to dig further into that subject. It is something I think it is addressing, but we can always do better.
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- Nov/21/23 12:39:22 p.m.
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Madam Speaker, I think we need to have a Canadian airport strategy. We need to be working, through our infrastructure department, to have a trade corridor that would include upgrading our airports to facilitate international trade.
We talked about a free trade agreement with Ukraine yesterday. We have around 50 active trade agreements with other countries, and we need to build on those. We can do that by investing money in our airports to accommodate that.
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