44th Parl. 1st Sess.
November 21, 2023 10:00AM
Madam Speaker, it is always an honour and a pleasure to rise in this House.
As my hon. colleague, the member for Scarborough—Guildwood, said, I have the privilege of chairing the Liberal caucus that addresses our relationship with the Greater Toronto Airports Authority, the GTAA. We call it the airline caucus or the airports caucus. I am very happy to speak to Bill C-52, an act to enact the air transportation accountability act and to amend the CTA and the CMA.
As many of us who live in the greater Toronto area know, whether we live in Mississauga, Vaughan, northwest Toronto, the Etobicoke area or High Park, there is an immense amount of airline traffic. That applies to Brampton, Caledon, Kleinburg and other areas. We hear quite significantly from our constituents about aircraft noise, aircraft routes, changes in aircraft routes brought on by Nav Canada and the subsequent refurbishment of runways at the GTAA and the Toronto Pearson airport, which impact people's daily lives.
It is really great to see that in Bill C-52, we would establish “requirements in respect of noise management committees” and would set out “notice and consultation requirements relating to aircraft noise”. We would provide “a process by which to make complaints respecting notice and consultation requirements in relation to aircraft noise”. That means for constituents who go to the Pearson airport or other airports across Canada, we would have a formalized process for complaints respecting notice and consultation requirements in relation to aircraft noise. We would also provide for “an administration and enforcement mechanism that includes an administrative monetary penalty framework”. This is just another way we are responding to consumers.
Before I make my formal remarks, I will say that it is so great to go back to our constituents and say that we have listened to them, we want a consultative process that works and we are going to have a consultative process. The bill would create a formal process for notifying and consulting the public on changes to airspace designs that affect aircraft noise near airports to ensure that communities that would potentially be affected by such changes can be engaged. That engagement and the consultation process are so important.
Now I will get to my formal remarks.
I am pleased to have the opportunity to speak to Bill C‑52, the enhancing transparency and accountability in the transportation system act, which offers concrete measures to address a number of concerns that were raised about the accountability and transparency of operators across the sector.
I think we can all agree on the importance of having the efficient, accessible, accountable transportation system Canadians deserve. That includes making sure that Canadians have access to a system in which operators are transparent and accountable to stakeholders, users and passengers.
As we all know, air travel has reopened to Canadians since the pandemic. However, as an ecosystem, it is lacking clear terms of service between operators and passengers. As a result, passengers are often unaware of who is responsible for which activities and who they should talk to if a trip does not go as planned. This bill will help address those concerns.
We all dislike when our flights are delayed or cancelled.
I want to take a second to talk about the part of the bill that enables the creation of regulations requiring flight operators and anyone delivering flight-related services to set service standards. These standards would apply not only to airport operators, but also to other companies that deliver a range of flight-related services in airports. The plan would be for the airport operator to coordinate the development of standards at their airport. They would work with airlines, the Canadian Air Transport Security Authority, Nav Canada and others.
Service levels are an important issue of concern to all Canadian travellers. As we saw when airports were congested in the summer of 2022 and the holiday period that followed, passengers did not really know who was responsible for what, who could provide information, or who they could contact to fix their situation. This kind of uncertainty can be frustrating, causing disruptions and inconvenience.
That is why the new proposed regulatory authorities aim to improve the overall delivery of service in our transportation system. Once the regulations are adopted, the service standards will provide clear guidelines on a variety of services that affect passengers’ experiences. The specific services requiring standards will be defined in the regulations, and the standards themselves will be negotiated among the parties concerned, but examples may include the time allotted for luggage to reach the carousel after the flight lands and the expected waiting time for security screening.
That is not all. To ensure accountability and transparency, the service standards will be published and specify how they are to be enforced. The various operators in the airline industry will be responsible to one another and to the travelling public throughout the trip.
Even though the regulations will describe the types of services requiring standards and include services that affect the passengers’ flight experience, the intention is to make airport operators responsible for ensuring and coordinating the development of these standards.
The specific target parameters, for example, luggage delivered within x minutes after landing, will be more suitably worked out by the parties having business relationships and operational expertise, and they may vary from one airport to the next. We want to make sure that the service standards will be adapted to the specific circumstances of the airport in question.
The regulations could establish another procedure for dispute resolution if the various parties do not manage to come to an agreement on the appropriate service standards.
For the moment, the initial focus will likely be on major airports. Details concerning airline sector participants, services, and other issues will be defined in the regulations.
If Bill C-52 receives royal assent, the development of regulations on service standards will follow the normal regulatory process and consultations will be held with all parties concerned.
The government will remain open-minded throughout the regulatory process and support the industry in implementing these standards, which should support the industry’s actions.
Our objective is to encourage better collaboration among all the entities involved in our travel system and make our airline industry more efficient. By working together, we think that we can improve travellers' overall experience and enhance service quality.
This approach focuses primarily on travellers' needs and on measures that benefit them directly. It also encourages information sharing with the public so that passengers can make more informed decisions while travelling.
In conclusion, the advance creation of service standards and the obligation to publish them, along with a collaborative approach, should result in positive changes for our air transportation system. We look forward to a future of smoother and more efficient travel, centred on passenger needs.
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- Nov/21/23 1:05:49 p.m.
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Madam Speaker, the hon. member for Scarborough—Guildwood is a very learned member of the House.
As the GTAA caucus chair, we meet with the officials regularly on a monthly basis. We inform them and we have a kit for our travellers and our residents. As the member for Scarborough—Guildwood said, the process of going through security at Toronto Pearson airport, at the Ottawa airport, at the Vancouver airport or other airports across the country has vastly improved over the last year or two.
We have put in process improvements and have provided funds, but there is also ongoing collaboration between CATSA, the airport authorities, Transport Canada and the Minister of Transport's office. That type of collaboration is what Canadians want and expect us to do it. They are seeing the results of that in a very streamlined, efficient and effective process when they go through security to get on a plane to go home or to go on vacation.
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- Nov/21/23 1:07:37 p.m.
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Madam Speaker, I was able to participate in the wall-breaking ceremony at Billy Bishop airport for a new U.S. pre-clearance facility, so Canadians travelling, in particular in the GTA departing from Billy Bishop airport and going down to Boston, New York or Florida or wherever the destination, will save their time. We have seen airlines like Porter Airlines continue to expand their routes across Canada, internationally and cross-border into the United States. We have seen some other airline operators come to fruition and operate. Obviously, we enjoy the services of Air Canada and WestJet. When they are on time, we are always very happy. When they are not, we are kind of grumpy.
However, on the serious side, the hon. member is exactly right. We need competition in our airline sector, along with all sectors of the Canadian economy where competition provides for innovation, lowers prices and provides for better services.
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- Nov/21/23 1:09:27 p.m.
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Madam Speaker, I thank my colleague for his question.
Much like the colleague whose riding may be in a rural part of Quebec, I grew up in northern British Columbia in the riding of Skeena—Bulkley Valley. We had one airline flying in at the time. It was Air Canada and I believe it still is, though maybe a second one has been added. With respect to the notion that airline service should be provided to rural areas of Canada and that there may not be a very strong business case but it may be marginal or may need assistance, I am very much in favour of that. We need to keep all Canadians connected to all parts of the country. Canada is a big place and airline service is critical for that.
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