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House Hansard - 76

44th Parl. 1st Sess.
May 20, 2022 10:00AM
Context: House Hansard - 76 - May/20/22
Ms. Annie Koutrakis (Parliamentary Secretary to the Minister of Transport, Lib.)
  • May/20/22 12:01:25 p.m.
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Madam Speaker, we know that Canadians are tired, but ignoring COVID-19 will not make it go away. We understand how frustrating it is for Canadians to experience long lines and delays at airports. Canadians can rest assured that we are working to resolve this issue as quickly as possible. We have hired approximately 400 new screening officers, who are currently in different phases of their training across the country. We continue to ask that Canadians remain patient as we work hard with CATSA and the air sector to find a solution.
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Context: House Hansard - 76 - May/20/22
Hon. Karina Gould (Minister of Families, Children and Social Development, Lib.)
  • May/20/22 12:13:37 p.m.
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Madam Speaker, for in-person passport services, we are meeting standards about 98% of the time. These are within 10 days. It is the mail-in option that is experiencing delays. We continue to work around the clock. Previous to the pandemic, the majority of passports were processed in person as opposed to the mail-in option. This has now shifted, so we are adjusting and shifting resources as necessary, but we will continue to examine and do everything we can to make sure that we are delivering these services in a timely manner for Canadians.
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Context: House Hansard - 76 - May/20/22
Ms. Annie Koutrakis (Parliamentary Secretary to the Minister of Transport, Lib.)
  • May/20/22 12:27:06 p.m.
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Madam Speaker, as I have said several times throughout the last couple of days, we understand how frustrating it is for Canadians to experience long lines and delays at airports. This is clearly not a staffing issue alone. CATSA is at 90% of prepandemic staffing levels, while travel is at 70% of what it was in 2019. Our government is working really hard with the aviation sector and all the agencies involved to make sure we have a plan in place that will reduce these frustrations. This is a multi-faceted issue and we are working with everybody. We kindly ask all Canadians to remain patient.
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