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House Hansard - 75

44th Parl. 1st Sess.
May 19, 2022 10:00AM
  • May/19/22 10:25:57 a.m.
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moved: That, given that, (i) Canadians are currently experiencing unacceptable wait times at Canadian airports, even though airports are still operating at reduced capacity, (ii) current restrictions have been cited by experts as ineffective and contributing to additional delays, costs, and confusion, as well as acute labour shortages, (iii) Canada's international allies have moved to lift COVID-19 restrictions at airports and other points of entry, (iv) Canada is losing business and economic opportunities, the House call on the government to immediately revert to pre-pandemic rules and service levels for travel. She said: Mr. Speaker, I will be splitting my time with the hon. member for Mégantic—L'Érable. I am always honoured to rise on behalf of the constituents of Thornhill. More than two years ago, travel and many other parts of normal life came to a compete standstill. Countries around the world shut their borders, their airports and virtually everything else, and it was necessary to do so. We were faced with a new virus that we knew very little about. We had to do this until we found a way to live with COVID. We had to do this until we learned more. Two years ago, all of our allies were in the same place. We all shut our borders. We all had restrictions in place. Today, that is no longer the case. Countries around the world have dropped their restrictions and have cancelled mandates. Canada is no longer in line with the rest of the world. Canada is an outlier. We know that most governments make decisions based on science, research and advice from the experts. All of our allies are lifting the restrictions, so surely they cannot all be wrong. Surely the science cannot be different in Canada than anywhere else. We might be able to understand the government’s thought process on this, if it would share the advice it has received and when it was received from the experts it claims have given them this advice. However, it has refused to tell Canadians what metrics it is using, what plan it has and what evidence these rules are based on. In fact, we have not been able to find anyone who has told the government to keep the legacy health restrictions and the assault on mobility rights in place. That leads us on this side of the House to believe that there is no evidence, there are no metrics and there is no good reason, other than the ideological drive to punish those who do not agree with the government. Not only are these restrictions vindictive and discriminatory, which we have said a lot in this place, because it is true, but they are causing chaos at our airports, which the House and the Minister of Transport ought to be concerned about. We have all seen photos of passengers lined up for hours and hours on end, with no chance of making their flights on time. They wait on the tarmac, only to be shepherded into a lineup that exceeds the size of the terminal or the CBSA hall. Passenger processing times have quadrupled, and in committee this week, industry experts told us directly that these restrictions and mandates are, in part, to blame. Our airports are famous for all of the wrong reasons, and we can fix that today, at least in part. The world is opening and people are finally travelling, which is a good thing. Businesses are growing again. Canada should be a world-class destination for people to work and play, but what do people abroad see? They see long lines, chaos and a place they want nothing to do with. They see COVID restrictions that their countries did away with months ago. They see lineups that take longer than the flights themselves. They see a big neon sign at the border saying that Canada is closed for business. They will choose to go elsewhere. The Toronto Region Board of Trade said that about 50% of travellers at Pearson, my home airport, as well as that of the Minister of Transport, as it is the airport he goes to most often, had “extensive delays” last week. How does that create a good first impression? Our tourism sector cannot afford this. Our small businesses cannot afford this, and our country cannot afford this. It has been two long years. They need as much help as they can get, and it is not just dollars and cents. These are peoples’ livelihoods, their years of hard work and their life savings. It is simply hypocritical for the government to claim that it has businesses’ backs when it continues to dig in its heels and stand by the measures that are now affecting everyone, not just those who opposed its views in the first place. The Canadian Chamber of Commerce, tourism associations, the Canadian Airports Council and now doctors have all called for an end to border restrictions, vaccine mandates and the broken ArriveCAN app. They just want their livelihoods back. There are acute labour shortages in this sector, we know that, and while the minister blames travellers, saying that they are out of practice, we know the problem lies in part with the Canadian Air Transport Security Authority, which is under his purview. Of the security workers lost during the pandemic, 10% to 30% were never replaced. Surely a room full of people, many of whom use airports on a regular basis, would show an ounce of humility and listen, instead of doubling down on outdated practices and more outdated talking points. The Ottawa airport alone needs 350 staff to operate properly. Right now, it has 172 who are fully trained and cleared. That is less than 50%. In every sense of the word, that is a failure, and we saw it coming. Canadians should know that CATSA is a user-pay model. That means those who use it actually pay for it. It is not a run-of-the-mill government agency. It should be the best. The government runs a profit off travellers. What are travellers buying with their money? They are buying longer lineups, some of the most archaic screening in the western world, and missed flights. Airlines in Canada are fined for delays and poor service, but what is the government’s liability when it is responsible? Even the president of PHAC told carriers and airports it would remove testing from airports in January. It is May. Instead, the government launched a new strategy consultation this week. I cannot think of a more worthless remedy in this environment: A government that cannot provide services that have already been paid for by the traveller is going to develop a strategy for people it has punished and blamed already. The workers who have not been fired yet are subject to this incompetence as well. They are being forced to keep families on airplanes in 30° weather. There is more outrage when a dog is found locked in a car in the summertime in a Costco parking lot. Why will the Liberals not listen? We know they have problems accepting diversity of thought and differing viewpoints, but are they seriously vindictive enough that they will continue to allow our economy to suffer, just to prove a point? An hon. member: Oh, oh! Ms. Melissa Lantsman: Mr. Speaker, they are laughing at this. We are hearing laughter on the other side of the House at the suffering of Canadians. The people's voices this party brings forward in this House each day might seem like strangers to the people laughing on the opposite side of this House. They are not strangers. Some of the hon. members forget that those they have othered, the ones they continue to actively disparage and look down upon, are people too. They are parents and grandparents and they are nurses and tradespeople. They are everyday Canadians whom we know in our communities. They have missed birthdays, weddings, anniversaries and funerals. They are hurting. Now the ideological crusade on them has crossed into affecting everyone else. It is affecting everyone who did everything they were asked to do throughout this pandemic. The vaccine mandates imposed by the federal government do not just restrict travel. They restrict our workforce. The Minister of Transport acknowledged that the issues we are seeing at airports would not be solved immediately. Some say those delays and long lines could last until Christmas or later. We are not saying removing the restrictions is a magic bullet. It is not going to solve all of the problems overnight, but surely airlines, associations, unions, chambers of commerce, businesses and now doctors cannot all be wrong that these restrictions are causing delays. We owe it to them to support them after two years of closures and lockdowns in this country. We owe it to our constituents to listen to their concerns. We owe it to the millions of struggling Canadians who just want to see their economy reopen and start getting real paycheques again. We owe it to travellers to allow them to finally travel quickly and easily. We owe it to everyone in this country and everybody coming to this country. Surely the government trusts Canadians enough to allow them to travel freely. Surely members in this place want to see our economy back on track. Surely they want to support our tourism sector and our small businesses. Therefore, surely they will vote with our party to lift the mandates, end the restrictions and immediately revert to prepandemic rules and service levels for travel. Our economy depends on it.
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  • May/19/22 10:38:52 a.m.
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Mr. Speaker, there was a lot in my hon. colleague's speech that I agree with, and she made some excellent points. However, she, too, was at the transport committee when we heard from the Canadian Airports Council that the number one factor contributing to delays at the airport is the staffing issue. Removing all of the pandemic measures and pandemic rules is not going to address the massive staffing shortage. Why did she not include a proposed solution to the staffing crisis in this motion?
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  • May/19/22 11:15:22 a.m.
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Mr. Speaker, I thank my colleague for raising that important point. It is duly noted. With four major airports to hear directly about what was happening on the ground and to discuss solutions, airports, airlines and CATSA are working to make sure communication to travellers is clear so they can better anticipate processing requirements. TC, PHAC and CBSA are working with airports and air carriers to identify efficiencies that can be gained throughout the travel journey and reduce wait times upon arrival. Our government will continue to work together with all partners to address wait times as a matter of priority. We will continue to take clear and decisive action to ensure the safety, security and resiliency of Canada's transportation system, its employees and its users while supporting economic recovery. We will always be there for Canadians, just as we were during the pandemic. We will continue to protect public health. We will continue to take measures to help our economy recover, and we will continue to help people get from their point of departure to their destination.
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  • May/19/22 11:21:35 a.m.
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Mr. Speaker, I agree with much of what the hon. member had to say, and particularly with what the member for Skeena—Bulkley Valley also pointed out: that current delays in Canadian airports seem to be more of a staffing problem. I am concerned that the premise of the motion before us today, and much of the debate, has been that somehow Canada is an outlier and that everybody else has stopped having restrictions. All morning, while I have been waiting for my chance to speak, I have been checking out websites to see what countries we could go to where there are no restrictions at arrival. I cannot find any countries I could visit like that. I did find Ireland, but not the vast majority: for example, Mexico, Germany, France, Italy or Morocco, and I could go on and on. Does the hon. parliamentary secretary have a reliable list that would tell Canadians there are these countries that no longer require people to be vaccinated to visit, that no longer require any tests or documentation of any kind? There are very few. The vast majority still have roughly the same restrictions as Canada.
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  • May/19/22 11:23:59 a.m.
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Mr. Speaker, as the hon. member states, this is a problem that is not specific or unique to Canada. There are labour shortages throughout. There are committees looking at labour shortages. There is communication among departments and allies around the world to make sure that we are well aligned and answering the needs of the labour shortages. As we see, it is not only transportation, airports, airlines or the aviation sector in general that are plagued with these labour shortages. It is also throughout every sector we can think of.
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  • May/19/22 11:37:19 a.m.
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Mr. Speaker, I wonder what my colleague tells her community when she is asked why the health measures at Canada's airports are different from those in other countries. Is she aware of specific government health advice suggesting that the health measures are still effective?
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  • May/19/22 12:41:43 p.m.
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Madam Speaker, through you, I want to ask the hon. member this. There are countries and allies, such as the U.K., that have entirely removed their border measures and restrictions, yet have witnessed similar scenes at airports that we are witnessing and that the hon. member and many members across the aisle have mentioned today. They have long delays. They have missed flights. Can he explain why that is the case if they have removed those measures? Why is that the situation in the U.K.?
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  • May/19/22 12:54:49 p.m.
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Madam Speaker, I have to applaud my friend for bringing the issue of prayer into airports. If I understand the question correctly, he is asking if this is based in policy, and we are saying it is absolutely based in policy. Every provincial health authority in every province has lifted vaccine passports and mask mandates. We see our own Prime Minister travelling abroad in countries with low vaccination rates and he is unmasked, with groups of people, anywhere from bars to restaurants to formal meetings. We walk out of this place, out of Parliament, take our mask off, and we can go to any restaurant and to any place we want to shop without a mask. It is simply unreasonable, and the Liberals refuse to tell us what the science is that they claim they are relying on.
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  • May/19/22 12:56:20 p.m.
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Madam Speaker, I am a big believer in paying people for the work they do, and border security and security at our airports are very important jobs. However, the fact is that the staffing shortages, and I think in my speech I alluded to their being at least 1,000 lower than they were, are just not acceptable. I am not intimately knowledgeable about the union issues with CATSA right now, but I would say this: If there are union issues, then it needs to deal with them and it needs to care about the experiences of the travelling Canadian public, whether it is within our own country or going to another country. People want to get back to seeing relatives; they want to get back to being able to travel, and they do not understand why there are more restrictions in an airport and on an airplane than anywhere else where they spend their time.
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  • May/19/22 12:57:50 p.m.
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Madam Speaker, there have been many suggestions made by people with knowledge. Rachel Bertone from the Greater Toronto Airports Authority, for instance, emphasized that international arriving passengers are being delayed by public health requirements. Others are saying that they need more hiring; they need to get more staff, and they need to pay attention to this. It is not only one thing. It is many things that need to come together in a prudent and rational approach to travel and to the recovery of our tourism economy.
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  • May/19/22 1:43:11 p.m.
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Madam Speaker, my colleague down the way made some excellent points in his speech and there was much that I agree with. Going back to the motion at hand, it calls for a return to prepandemic rules at our airports. I would submit that, in the same way that 9/11 changed forever our approach to security at airports, there may very well be some pandemic measures at our airports that are worth considering as long-term improvements in the way that we protect our country when it comes to public health. Would the member agree?
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  • May/19/22 1:43:38 p.m.
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Madam Speaker, I struggle to understand what those would be. I think many of them served a purpose and we all acknowledge that, but I do not know what we want to keep in place forever because of the chaos it is causing right now at airports. If we keep these measures in place forever, how are we ever going to get back to normal? That is the issue. Canadians want to get back to normal. They want a plan to get back to normal. If the government is not going to give us a plan, we are going to put forward a motion to get us back to normal.
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  • May/19/22 2:21:23 p.m.
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Mr. Speaker, the Liberals' ideological stubbornness, which is not supported by science or any recognized scientific opinion, is hurting Canadians. What is happening in Canada's airports clearly shows that this NDP-Liberal government is out of its depth, and travellers are the ones paying the price. They are the ones who have to wait in huge lineups and who are being held captive on planes for hours. This chaos was foreseeable, but once again the Liberals did not see it coming and did not do anything. Oh yes, they are doing one thing. They are blaming travellers. When will the Prime Minister lift the public health restrictions in airports?
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  • May/19/22 2:23:36 p.m.
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Mr. Speaker, it is another day, and there are more horror stories from Canada's airports. While the Minister of Transport blamed out-of-practice travellers for the bottlenecks at those airports, the parliamentary secretary now says that it is a global phenomenon. It is not. The government has not acknowledged any responsibility. It still has not shared any specific advice it claims to have for the restrictions in the airports. When will the government apologize to all of the travellers who have missed their flights due to its incompetence?
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  • May/19/22 2:24:12 p.m.
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Mr. Speaker, we understand how frustrating it is for Canadians to experience long lines and delays at airports. Canadians can rest assured that we are working to resolve this issue as quickly as possible. As I said earlier in the House today, we have hired approximately 400 new screening officers who are currently in different phases of their training across the country. We are taking affirmative action by forming working groups with CATSA, CBSA, PHAC and other aviation partners, and they are meeting multiple times a week to find and address the bottlenecks leading to these delays. We ask that Canadians remain patient as we work hard with CATSA and the air sector to find a solution.
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  • May/19/22 2:24:54 p.m.
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Mr. Speaker, the airports across the country are still grinding to a halt, and the government says that it is people's fault. There are people who are waiting months and months for passports, while the government tells them they have to line up at 4 a.m. For basic government services, the government says it is sorry and to take a number. The parliamentary secretary has said testing 4,000 travellers a day and keeping four million Canadians from domestic travel is based on public health advice. What specific advice has she seen that nobody in this House has?
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  • May/19/22 3:35:04 p.m.
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Mr. Speaker, I really want to wish the member and his family all the best as they move forward. He has had a great career here and is going to have a great career going forward. I know this is going to be his last question period, so I thought I would ask him a question just so he would have a chance to answer. What does he think of the lineups at airports?
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  • May/19/22 3:54:16 p.m.
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Madam Speaker, I do apologize for that mistake. I guess what I am saying is that when people are in a rush to catch their flight, they use their NEXUS card and go through security, but they go through the exact same security process as everybody else. In the U.S., people have a preferred traveller status, so when they go to the U.S. and they have their NEXUS card or a global entry card, they get into a separate line. They put their luggage on the rack, put their jacket on the rack, although they do not necessarily have to take their jacket off, it gets pushed through and away they go. People do not have to take their liquids out of their one-litre Ziploc bag and put them into a Toronto-approved Ziploc bag. They do not have to take their shoes off. They do not have to take their belt off. They do not have to take their computer out. They do not have to do any of those things, because they have already gone through the security screening process up front. They are not viewed as a threat. It is just like every time people apply for a NEXUS card, which is also a global entry card in the U.S. Here is an example of what the government could do right now with labour shortages. It could have a specific line for those members, because they are not a risk. They are zero threat. Why would we not take the best practices out of the U.S. and apply them here in Canada to speed up the line? If we speed up that line, we could give more resources to the other lines that are lacking resources at this point in time. In Saskatoon, as I said, when people go through the screening, first of all, they take their jacket off, they take their belt off, they take everything out of their pockets, they take their computer out, they take the liquids out and put them into the one-litre bag they have to use, and then they go through the screening. Then, they get to the secondary screening. There is one thing we are noticing in the airports. For example, in Toronto, with the new system, I call it the scatter system. People go into a line, right next to four other people, and they put their stuff into their bucket. The bucket goes, and then another person's bucket goes, and another. There is actually four to five times more secondary screening in that process because of how it is going through the system. More people are waiting for their bags at the other end, and they are all scattered. How is this becoming more efficient and faster? How can this work when people are bumping into each other and going around each other trying to figure out where their luggage is, where their bags are, where their shoes are, where their belt is and trying to keep their pants up while they are doing it? It is craziness at its greatest. We see that here in the Ottawa airport over and over again. There are some little things that could be changed to make this a lot smoother and a lot more efficient, if the Liberals wanted to. I mentioned the NEXUS card. I go to the gate. I go to board the plane, and I show my NEXUS card. The Air Canada agent says, “Wait a minute, that is an expired NEXUS card.” Yes, I know it has expired. I was told I could use an expired NEXUS card. The agent says I cannot use it for ID. I say that is fair enough and go to apply to renew my NEXUS card. I did it two years ago, and I am still waiting for that interview. I have been online checking to see where I could get an interview done in Canada. I cannot. I live in the Prairies, just north of Saskatoon. Before COVID, I had to go to Calgary or Winnipeg, and now, after COVID, they are saying I would have to go to Buffalo or New York in order to get the interview to get my NEXUS card renewed. Does that make sense? Is that proper planning, knowing that we are going to come out of the pandemic at some point in time? Why is it that way? Coming through the airport, I have seen lots of things, looking at the way things have been operating. I saw one of the more horrific scenes when I was coming in through Montreal. I walked through Montreal airport and looked at the lineups, and they were outside the door, not a line straight outside the door, but weaving back and forth, going around the counters and out the door, to get through security. I asked the security guard what was going on and why it was that way. He said that some of the workers were unvaccinated so they got fired and could not work, some of the workers were laid off and have not been rehired, and the workers who were there were getting so stressed that they were not showing up for work. They are being overworked. He said they are finding it frustrating. They are tired of people yelling at them, because people are at their wits' end by the time they get to the security screening process. I can understand why they are frustrated and why it is a problem. People get through that process, and then they get through secondary screening. I was at the gate at 9:30 at night, waiting for my flight at 10:30, and I saw these four ladies running to beat the devil. They were sweating and they were upset, because they had just found out their flight had gone without them. The door had just closed. In fact, they were looking out the window at that plane. They were trying to get back to Toronto to their family on a Sunday night. They could not spend the night. One lady said out loud that she was a diabetic and she did not have any more insulin with her for the evening. They had spent four hours in the lineup. They took it out on that poor agent. They were mad, and rightly so. They were yelling and screaming and demanding action. What could he do? The plane had left. The reality is that the fault lies with the government. It lies right at the Liberals' feet and it lies at their feet in so many aspects of what is going on right now. The government cannot be proactive on anything. It will not react until the crisis hits such a level that it is forced to react. We knew this was coming. We knew that Canadians were going to start travelling again. There is no question about that. The airlines knew that. If the airlines had been given a bankable schedule, they could have scaled up accordingly. They are doing the best they can to accommodate the number of people who want to travel again. Now the bottleneck is our airports, our airport security and the processes that we have to go through in order to board that plane. The Liberals could have preplanned that. For example, on passports, the Liberals could have said, “We have a lot of people who have 10-year passports coming up for renewal. Maybe we should start approving and processing passports.” They could have said that a year ago. Maybe they should have had things in place so they would not get bottle-jammed right until now and try to do it all at once. When I hear people tell me that they get faster service if they go through their Liberal MP's office than they do through a Conservative MP's office, I get very concerned because that should not happen. I have heard of two instances of that happening now. When I look at that, I think that if they had planned properly, they could have avoided that. If they had properly planned for NEXUS cards being renewed, they could have avoided people not having interviews and waiting and waiting for their interviews. If they had properly planned for bringing the airports back into service, we would not have seen the lineups we have in place today. CBSA would have been able to start hiring and training people sooner if the Liberals had a proper plan. These people do not plan. When they do not plan, what do they get? They get failure, and that is what the government has produced time after time. What can the Liberals do now? They say they are protecting Canadians and they are following the science. They say it is very important to follow the science, and they think they are doing everything right to protect Canadians, which is fair enough. The Saskatchewan public health officer does the same thing. It is the same with the person in Quebec, in Alberta, in Ontario and in B.C. They are following the science, and they are actually being transparent with the science. They are saying that based on the science they can do this and they are allowed to open it up to this level or that level. We have seen that just lately in Quebec, where they made decisions based on what their needs were to reopen their economy accordingly. It was transparent. People knew what was going on, when it was going to happen and why it was going to happen. The government will not give us a plan. Not only that, it will not give us the dataset or the points it is using to make the decisions it is making. Then the Liberals wonder why people are suspicious. They wonder why people do not trust them. All they need to do is show some transparency, which the Prime Minister, in 2015, said he would show an abundance of. With this issue, when it is health-related, why would the government not have transparency? What is the reason the Liberals want to hold back the dataset they are using to make their decisions? There should be no reason. They should be able to do that without any type of qualms. If they showed the dataset and said, “Here is the justification. This is why we have to do what we are doing today”, and showed the science to back that, we probably would not be having this debate today, but they are not. The hypocrisy is that the Liberals are saying that the science says we need to do all this stuff, yet they are letting everything go back to normal and they are not following with it. Yes, we needed to have lockdowns. I can remember being in the Toronto airport in November of last year, I think, and looking down the hallways. I could have said my name and it would have been echoing through the hallways because there was nobody there. There was nobody travelling. Let us also keep in mind what we did not have then. We did not have any therapeutic treatments. We did not have vaccinations. We did not know what we know today. There are lots of things the government can do. I will end it there and I look forward to the questions.
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  • May/19/22 4:32:21 p.m.
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Madam Speaker, I listened to that speech and parts of it made very little sense in this House in terms of what we are talking about today, but I want to ask the member a pointed question. Is he aware that the president of the Public Health Agency of Canada told airports, carriers and airlines that testing would be out of airports in January? Is he aware that it is May, and the government has done nothing about it?
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