Hon. Jean-Guy Dagenais: Minister, Canada’s Pearson airport in Toronto and Trudeau airport in Montreal have been named the two worst airports in the world for flight delays. While the situation in Toronto has improved slightly in recent weeks, flights are still being delayed or cancelled. There are endless lines at security. Luggage is being lost and people are crowding into immigration waiting rooms.

Aside from the labour shortage, can you tell us whether anything has been done to find out who is really responsible for the nightmare travellers have been experiencing since last summer? In your office, who is responsible for following up on the changes that should be put in place to improve the situation? It’s not right that Toronto and Montreal are being labelled as the two worst airports in the world.

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Hon. Jean-Guy Dagenais: Minister, when Canadians try to renew their NEXUS card, they find out that all 13 Canadian offices have been closed for more than two years. Worse still, the Government of Canada website is suggesting that people go to the United States for a simple card renewal. This has resulted in a backlog of 350,000 NEXUS card applications waiting to be processed, which is unacceptable. The same goes for passport applications, immigration cases and airport delays.

Can you provide a frank explanation of the nature of the problem and tell us why it has dragged on since the pandemic measures were brought in? Does renewing the NEXUS program require a meeting between the U.S. President and the Prime Minister? It’s unacceptable that offices are open for the Americans while everything is closed for Canadians.

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