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Decentralized Democracy

House Hansard - 68

44th Parl. 1st Sess.
May 10, 2022 10:00AM
Context: House Hansard - 68 - May/10/22
Mr. Kelly McCauley (Edmonton West, CPC)
  • May/10/22 2:52:47 p.m.
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Mr. Speaker, in response to the passport delay crisis at Service Canada, Liberal after Liberal has stated it was “all hands on deck” and Service Canada was working 24-7 to address the issue to help Canadians, yet at a Service Canada office in Edmonton, there is a poster at the door that says they will only help people if they are travelling within five days due to reduced capability. Only with the Liberal government could we spend more money and end up with less service to Canadians. When will the minister acknowledge it is Service Canada, as opposed to “not in service Canada”, and get back to serving Canadians?
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Context: House Hansard - 68 - May/10/22
Hon. Karina Gould (Minister of Families, Children and Social Development, Lib.)
  • May/10/22 2:53:26 p.m.
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Mr. Speaker, as I have stated numerous times in the House, there is an unprecedented demand when it comes to passports, and the reason why Service Canada passport offices are only able to serve people with urgent travel is because of this unprecedented demand. That being said, the 303 Service Canada offices are open to receive passport applications for those who are travelling in a longer period of time. As I have said, Service Canada employees across the country are working overtime evenings and weekends to support Canadians to access their passports in a timely manner.
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Context: House Hansard - 68 - May/10/22
Mr. Gerald Soroka (Yellowhead, CPC)
  • May/10/22 2:54:06 p.m.
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Mr. Speaker, it is good to hear that the staff are working hard. It is too bad the government was not working as hard. Kristen from Hinton mailed in her three sons' passports over two months ago and was still waiting for their passports to be renewed. After spending hours on the phone and taking two trips to Edmonton, which is three hours one way, she ended up having to pay for express service. Will the NDP-Liberal government stop charging people more money to fix its backlogs, or does it need the money to pay for all the NDP-Liberal coalition promises?
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Context: House Hansard - 68 - May/10/22
Hon. Karina Gould (Minister of Families, Children and Social Development, Lib.)
  • May/10/22 2:54:46 p.m.
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Mr. Speaker, as I have said, there is an unprecedented demand right now when it comes to passports. However, if all required documents have been submitted and Service Canada is outside service standards, the client will not be charged for expedited or transfer fees. This is not something that should be happening and, of course, if it is, I invite either MPs or citizens to follow up with Service Canada because they should be receiving their services without having to pay those expedited fees.
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Context: House Hansard - 68 - May/10/22
Mr. Jamie Schmale (Haliburton—Kawartha Lakes—Brock, CPC)
  • May/10/22 2:55:20 p.m.
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Mr. Speaker, constituents in my riding are complaining non-stop about delays at Service Canada, like Melody, whose child’s passport did not arrive in the mail. She waited in line all day, only to be rudely told to go home. Michael stood in line for seven hours for a copy of his social insurance number in an office that had one employee, but usually has six. Now, Service Canada will not even talk to people unless they have an appointment. In fact, even if they do, they are told to wait outside until their scheduled appointments. Does the minister have any plans to put the “service” back in Service Canada?
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