44th Parl. 1st Sess.
June 21, 2022 10:00AM
- Jun/21/22 2:40:08 p.m.
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Mr. Speaker, once again, I will tell my colleague that the instruction given to all Service Canada employees is that if passports are issued outside the standard service times, there is no additional charge. We will say it again. It is clear and the directive has been given across the country. We are going to make sure it is enforced on the ground.
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- Jun/21/22 2:41:18 p.m.
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Mr. Speaker, the situation in Montreal is completely unacceptable. I have heard about this situation and it is clearly not what should be happening.
I assure my colleagues that anyone in Montreal who is travelling in the next 48 hours is getting their passport. Applicants are being triaged in line. Senior management is on the ground to help manage the situation, and although the volume of applications has skyrocketed, this situation is unacceptable.
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- Jun/21/22 2:43:49 p.m.
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Mr. Speaker, as I have mentioned several times in the House, we are experiencing an unprecedented volume in terms of passport applications. We have, in fact, been planning for this surge and that is why 600 employees were hired since January. Another 600 are in the process of being hired. We are rearranging and reallocating resources within Service Canada and also within other government departments. We understand the situation. We understand the frustration of Canadians, and we will continue to do everything that we can to support Canadians in getting their passports in a timely fashion.
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- Jun/21/22 2:45:10 p.m.
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Mr. Speaker, we are currently triaging people in line because of the unprecedented volume to ensure that people do not miss their flights. We have ensured that, when people get to the passport office, they are receiving their passports. The member opposite can certainly work with my office to support that constituent. I have been pleased to work with many members opposite to support their constituents and make sure that they can get their passports on time. We will continue to support them and Canadians as we go through this surge in volume to support Canadians with their passports.
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- Jun/21/22 2:46:36 p.m.
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Mr. Speaker, I understand Canadians' frustration. We are doing our best to fix this situation.
I have to correct my hon. colleague. All the employees who work on passports at Service Canada are in the office, and have been for months. When he talks about public servants working from home, they are working. They are the same public servants who got the Canada recovery benefit out to Canadians. In all, nine million Canadians received benefits thanks to the hard-working employees of Service Canada.
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- Jun/21/22 2:47:47 p.m.
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Mr. Speaker, as my colleague points out, this is not a situation unique to Canada. In fact, people in the United States, the U.K., France, Australia and Sweden are waiting for 10, 11 and up to 27 weeks. This is precisely something that is happening right around the world. It does not make it acceptable here, and that is exactly why we are throwing everything we have to fix this situation and to ensure that we can do this better, but almost all of our peer countries are going through the exact same thing.
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