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House Hansard - 71

44th Parl. 1st Sess.
May 13, 2022 10:00AM
Context: House Hansard - 71 - May/13/22
Ms. Ya'ara Saks (Parliamentary Secretary to the Minister of Families, Children and Social Development, Lib.)
  • May/13/22 11:40:54 a.m.
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Mr. Speaker, after two long years, Canadians are travelling again and we are seeing unprecedented volumes across the country of Canadians who wish to have travel documents. We know that it is both difficult and stressful for them. The minister has been travelling throughout the country visiting Service Canada passport centres and speaking to staff, who have been working through the weekends and doing overtime. We hired 500 new staff in December to prepare, in anticipation of this. All wickets are open. We want to thank all those working so hard to serve Canadians.
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Context: House Hansard - 71 - May/13/22
Ms. Ya'ara Saks (Parliamentary Secretary to the Minister of Families, Children and Social Development, Lib.)
  • May/13/22 11:42:13 a.m.
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Mr. Speaker, not only were an additional 500 staff hired in December, but three processing centres were opened across the country in anticipation of this demand. In addition to that, over 303 Service Canada centres will accept passport applications. In addition to that, those who submitted within the appropriate processing times but were delayed do not have to pay for transfer fees or expedited fees and will receive their documents. We are serving Canadians.
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Context: House Hansard - 71 - May/13/22
Ms. Ya'ara Saks (Parliamentary Secretary to the Minister of Families, Children and Social Development, Lib.)
  • May/13/22 11:43:22 a.m.
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Mr. Speaker, as I mentioned, staff in Service Canada offices are working long hours over weekends and overtime to ensure that Canadians get the service they need during this unprecedented volume. I would also like to mention that ESDC has leveraged additional staff to come in to support our passport service staff, in addition to the 500 new hires and the 564 counters open across the country at 100% service capacity.
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