Senator Ataullahjan: Senator Gold, these mistakes do not end there. We have also heard reports of frequent errors in the system that lead applicants to believe their oath ceremonies have been scheduled, only for them to be cancelled at the last minute. These administrative errors can have important consequences on applicants’ emotions and schedules.

Senator Gold, the citizenship process in Canada is lengthy, stressful and filled with administrative hurdles. Why do such administrative mistakes continue to happen?