Senator Ataullahjan: Senator Gold, we are almost two years into this pandemic and little progress has been made to expedite immigration applications.

Most of the department’s in-person offices remain closed and applicants report being unable to communicate with officers unless they hire an immigration consultant, which comes with a hefty fee.

Senator Gold, what measures have been implemented to modernize the IRCC so it can still function in a more virtual world?

Hon. Salma Ataullahjan: Honourable senators, my question is for the government leader in the Senate.

Senator Gold, Immigration, Refugees and Citizenship Canada, or IRCC, has been experiencing processing delays since the beginning of the pandemic, leaving nearly 1.8 million immigration applicants in limbo.

These bureaucratic roadblocks have very real impacts on the lives of applicants. While they wait for the government to respond, many must live away from family, and for some it has been many years. As a result, they have missed important moments, such as their child’s first step or the death of a loved one. Delays by IRCC have also caused significant financial burdens for applicants.

Senator Gold, families make life-altering sacrifices to come to Canada. The lack of transparency in the immigration process has become harmful and unjust.

When will IRCC release concrete plans to address the backlog of 1.8 million immigration applications?