Hon. Salma Ataullahjan: My question is for the government leader in the Senate.

Senator Gold, my office has yet again received disturbing reports regarding online citizenship application procedures.

A permanent resident cardholder applied for their citizenship online and was sent a citizenship test link. However, the instructions clearly stated that they could only complete this online test between 12 a.m. and 1 a.m. that night. Fortunately, the applicant was aware of standard procedure and was ultimately given 21 days to complete the test.

Many applicants have undoubtedly found themselves in this situation, which is unacceptable and applies unnecessary additional stress on applicants who are not aware of their rights. My question, Senator Gold, is: What is being done to rectify these mistakes?

Senator Ataullahjan: Senator Gold, these mistakes do not end there. We have also heard reports of frequent errors in the system that lead applicants to believe their oath ceremonies have been scheduled, only for them to be cancelled at the last minute. These administrative errors can have important consequences on applicants’ emotions and schedules.

Senator Gold, the citizenship process in Canada is lengthy, stressful and filled with administrative hurdles. Why do such administrative mistakes continue to happen?