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House Hansard - 160

44th Parl. 1st Sess.
February 14, 2023 10:00AM
Context: House Hansard - 160 - Feb/14/23
Ms. Elizabeth May (Saanich—Gulf Islands, GP)
  • Feb/14/23 4:00:11 p.m.
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Madam Speaker, I agree with the member for Prince Albert about all the things that are broken with Service Canada, calling for passports and waiting on hold. Unfortunately, and I do not want this to sound partisan, but I have a very good memory. I remember when, in the Harper years, Service Canada and Shared Services Canada were created, and all the individual departments within individual branches of the Government of Canada were consolidated into one big 1-800 number that nobody answers. We ought to, in a non-partisan way, step back. I know they are looking at this now. Did this work? We got the Phoenix pay system out of this, by consolidating services and shutting down individual departments. It looked like efficiency, but I would suggest we now know it did not work.
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