44th Parl. 1st Sess.
November 22, 2022 10:00AM
Mr. Speaker, today I rise to speak to Bill C-20, an act establishing the Public Complaints and Review Commission and amending certain acts and statutory instruments.
I would like to begin by saying that the Bloc Québécois supports this bill at second reading. This bill would give citizens recourse against the Canada Border Services Agency, or CBSA, which can, on occasion, abuse its authority.
There is currently an independent oversight mechanism in place, but its mandate covers only matters of national security, so it needs to be expanded. Citizens who wish to file a complaint must do so directly to the CBSA, but the information is not public and, because the mechanism is internal, it is not totally neutral and objective.
As a result, there is no external review body to deal with public complaints against the CBSA, and that is what this bill seeks to correct. The Bloc Québécois supports Bill C‑20 at second reading because we believe that an independent complaint process is both necessary and good for the public. As my colleague from Rivière-des-Mille-Îles said, it was in 2004, 18 years ago, that Justice O'Connor recommended that an independent process be put in place to handle public complaints against the CBSA.
For example, in early January 2020, the Privacy Commissioner of Canada found significant flaws concerning searches of travellers' electronic devices, which demonstrated the importance of having an independent body to review complaints. The bill must be referred to a committee quickly so that it can be studied and the concerns of different groups, including unions, can be heard. I will come back to this later to explain what this will change, and I will speak about the perspective of unions and victims.
First, this bill seeks to amend the Royal Canadian Mounted Police Act and the Canada Border Services Agency Act to change the complaints process for citizens and provide the opportunity for travellers to file complaints against CBSA officers.
This bill is similar to Bill C‑3, which was introduced in the 43rd Parliament, and Bill C‑98, which was introduced in the 42nd Parliament. Both died on the Order Paper for the sole reason that they were never a priority for the government. All parties supported Bill C-98, but we never voted on Bill C‑3. We are wondering if this bill will now be a priority.
Bill C‑20 contains a number of things. It replaces the Civilian Review and Complaints Commission for the Royal Canadian Mounted Police with a new body called the public complaints and review commission, or PCRC. This new body will be mandated to review and investigate complaints concerning the conduct and level of service of RCMP and Canada Border Services Agency, or CBSA, personnel. It will also conduct reviews of specified activities of the RCMP and the CBSA.
The bill authorizes the chairperson of the PCRC to recommend the initiation of disciplinary processes or the imposition of disciplinary measures in relation to individuals who have been the subject of complaints. It amends the Canada Border Services Agency Act to provide for the investigation of serious incidents involving officers and employees of the CBSA.
The most important point of this bill is that it enables this new body to review the CBSA's activities and to investigate public complaints involving both officers and employees. Under Bill C-20, the public complaints and review commission can receive complaints from the public about the RCMP or the CBSA, but the complaints will generally be sent directly to the RCMP and the CBSA first for an initial investigation. If the complainant is not satisfied with the investigation of the RCMP or the CBSA, then they can ask the PCRC to look into it. Basically, here is what that means.
In such a case, the PCRC could present its findings and make recommendations. The RCMP or the CBSA would have to respond in writing to the PCRC reports by the deadlines set out in the acts and regulations. An external mechanism will therefore be put in place.
What is more, complaints related to the Canadian Human Rights Commission, the Office of the Commissioner of Official Languages or the Office of the Privacy Commissioner of Canada will not be dealt with by the PCRC. However, the PCRC will forward any such complaints to the appropriate organizations.
The PCRC will be made up of civilians who are not former members of the RCMP or the CBSA. This is an independent external process. Another thing about this bill is that the response timelines for the RCMP will be codified, because many felt that the RCMP responded too slowly to the reports of the Civilian Review and Complaints Commission for the Royal Canadian Mounted Police, or CRCC. The bill will therefore replace the CRCC with the PCRC and a deadline will be imposed.
The bill also requires the commissioner of the RCMP and the president of the CBSA to submit an annual report to the Minister of Public Safety outlining what the organizations have done during the year to address the PCRC's recommendations. The minister will be required to share the report with the House of Commons and the Senate within 15 days.
There will also be a more targeted collection of information to determine whether racism against certain groups is an issue. It will be documented. The bill also calls for a public education and information campaign to inform travellers of their rights.
The PCRC will be responsible for tracking serious incidents—such as a death, serious injury or violation of laws—and making them public. It may send an observer to ensure that CBSA and RCMP investigations are conducted impartially. The PCRC may review, on its own initiative or at the request of the Minister of Public Safety, any RCMP and CBSA activity that is not related to national security. The reports would include findings or recommendations on RCMP and CBSA compliance with legislation and directives, and the adequacy, appropriateness, sufficiency or clarity of RCMP and CBSA policies, procedures and guidelines.
One difference from Bill C-3, which was a similar bill introduced in the 43rd Parliament, is that the PCRC will be established by a specific piece of legislation, whereas in the previous version, it was established by amendments to existing laws.
The PCRC will not be able to compel the CBSA and the RCMP to take disciplinary action, but both agencies will be required to report to the minister to justify their response to the recommendations, and these reports will be made public 15 days after the minister receives them.
The bill aims to create an independent process for reviewing complaints and the work of the Canada Border Services Agency. This new entity, the public complaints and review commission, will also replace the Civilian Review and Complaints Commission for the Royal Canadian Mounted Police. This new commission, the PCRC, will deal with both the RCMP and the CBSA.
The new entity created by Bill C-20 will make it possible to file complaints directly with the CBSA and directly with the PCRC, depending on the complainant's preference. The complainant decides. If an individual is not satisfied with the response they get from the CBSA or the RCMP, they can ask the PCRC to review a complaint that has already been filed.
The process is nevertheless long and complicated. There is a good chance that most individuals will give up before the end of the process. For example, if an officer makes a sexist or racist comment towards a traveller, filing a complaint with the CBSA, waiting for a response and then sending the complaint to the PCRC could be more complicated and demanding for most travellers than just ignoring the comment, which is quite sad. The committee will have to examine whether the process proposed by Bill C‑20 is adequate or if it should be revised.
Creating this new external body is necessary, according to Mary Foster, from Solidarity Across Borders. In 2019, she said that “making a complaint to the CBSA about the CBSA doesn't really lead anywhere”. Having the option of challenging the findings of an investigation is therefore essential to maintaining public trust.
All parties supported Bill C‑98 in the 42nd Parliament, but, as I said earlier, a vote was never held on Bill C‑3.
Now we are once again discussing a bill that is good for the public because the existing system does not include an adequate complaint mechanism for people. Civil liberties groups have long called for the creation of an independent complaint-handling body like the one for the police.
For example, under the Access to Information Act, the Canadian Press obtained a list of complaints that travellers submitted directly to the CBSA.
According to the documents, in 2017-18, nearly 900 complaints were filed, about 100 of which were deemed founded, including cases of travellers being on the receiving end of border officers' racist or rude comments. Complaints against the CBSA are currently handled internally, with little transparency. That is the problem Bill C‑20 may fix.
Second, from the union's perspective, the Customs and Immigration Union's national president, Mark Weber, is concerned that Bill C‑20 could put more pressure on the labour-management relationship, which the union says is already strained. We have to keep that in mind.
He says that officers are placed on leave without pay, sometimes for a year or more, pending the outcome of investigations. He also notes that customs officers frequently work overtime and can be exhausted, which does not help. We need to ensure that customs officers have adequate resources, which the Bloc Québécois often asks for, considering the government's lack of interest in our borders. We have been asking for this frequently and for a long time. The Bloc Québécois would like the union to be involved in the process that leads to passing Bill C‑20, particularly in committee.
The staffing shortage at the CBSA is a well-known problem. This is causing delays and tension between officers and travellers. The government will also have to address this problem.
The CBSA has a great deal of power, including the power to detain and search Canadians and to deport people. It is therefore incomprehensible that the CBSA still has no external investigation mechanism.
In its legislative summary, the Library of Parliament cites the case of Maher Arar, a Syrian-Canadian citizen who was arrested during a layover in New York on his way home to Canada.
In 2004, a commission of inquiry into the Arar case led by Justice Dennis O'Connor suggested creating a new civilian agency to oversee the activities of both the RCMP and the CBSA, as I said earlier.
In other words, 18 years later, the CBSA still does not have one. Only the RCMP has this external oversight mechanism. However, the National Security and Intelligence Review Agency is already responsible for overseeing national security activities, and only national security activities.
I want to make it clear that the Bloc Québécois is not putting the blame on CBSA or RCMP officers as a whole, nor is it putting the CBSA on trial. Rather, we feel the government is responsible for the lack of oversight over the CBSA and the lack of transparency, which is inappropriate for such an important agency. We think the Liberals and the Conservatives should be held to account for tolerating all this for so long.
As I said—
1978 words
All Topics
- Hear!
- Rabble!
- add
- star_border
- share
Madam Speaker, I understand that that is part of the work of Parliament, and I will pick up where I left off.
I repeat that the lack of resources allocated to the agencies does not help. Some customs officers might be exhausted, which can lead to tenser situations with certain travellers. A recent CBC article talked about how the number of complaints against CBSA officers has been growing over the past two years and about how a new complaints commission is in the works.
Bill C-20 will replace the oversight body that deals with public complaints against the RCMP with a civilian review and complaints commission that will handle complaints against the RCMP and the CBSA. If Bill C‑20 is passed, the new civilian review and complaints commission will be able to look into any CBSA activities that are not related to national security, either on its own initiative or at the request of the minister.
Mr. Weber, the union president, said that he would like the new organization to deal with managerial misconduct as well. That is important to note. He also mentioned that if a complaint points to a systemic issue, the commission should tackle that issue rather than focusing on the one person the traveller interacted with. He stated that CBSA officers are often stuck working mandatory overtime and process hundreds of people a day.
The number of misconduct investigations of border officers grew last year, despite a dramatic reduction in international travel due to the pandemic. The misconduct primarily involved granting permits or disrespecting travellers, to name just a couple of examples. The Canada Border Services Agency reported 215 founded investigations of its officers last year, compared to 171 in 2019. We can see that there was an increase. However, that increase came after border restrictions were put in place to control the pandemic. The number of trips into and out of Canada dropped significantly, yet the number of complaints increased.
Last year, the total number of recorded trips in and out of the country by air and land was just over 25 million, a far cry from the nearly 94 million trips logged in 2019. The agency noted, however, that not all of the misconduct cases involved travel. The case numbers vary year by year, and it is important to note that not all misconduct is connected to public complaints or international travel, according to CBSA spokesperson Rebecca Purdy. Jean-Pierre Fortin, former national president of the Customs and Immigration Union, also pointed out that some ports of entry still had high amounts of traffic over the past year.
Third, looking at it from the complainants' perspective, the 200 or so investigations conducted last year resulted in 170 officers being reprimanded, largely with temporary suspensions. Just eight CBSA officers have been fired since 2018, according to an access to information request obtained by CBC News. One officer was let go for interfering in the immigration process. The internal investigation revealed that he had tried to help an immigration lawyer by illegally removing material from a client's file that would have raised questions and issuing a temporary residence permit. Other officers have been let go for belittling clients, making inappropriate comments towards co-workers, abusing their authority and sharing private CBSA information.
The border agency, which employs about 14,000 people, said discipline is managed on a case-by-case basis and is based on the severity of the allegations coupled with mitigating and aggravating factors. The CBSA's statements have done very little to convince Janet Dench of the Canadian Council for Refugees. She believes that there is a need for independent oversight and that there are probably more cases of abuse that we are not currently aware of. This is just the tip of the iceberg, if you will. Ms. Dench is pushing for outside, independent oversight of the CBSA, which is the only public safety agency in Canada without an independent oversight body. She calls the current set-up ineffective.
A bill that would have expanded the mandate of the civilian body that handles public complaints about the RCMP to also cover the CBSA failed to clear the Senate before the end of the last parliamentary session. The federal government has yet to reintroduce the bill, but the CBSA said that, so far this year, it has opened 41 founded investigations, resulting in three terminations.
Documents obtained by CBC through an access to information request showed that, over a two-year period from January 2016 to mid-2018, the CBSA received 1,200 complaints about its own employees, including potential cases of harassment and misconduct. The number of complaints deemed founded was not disclosed, nor was information provided about measures taken to resolve the founded complaints, which included 59 allegations of harassment, 38 allegations of criminal association and five allegations of sexual assault. As the status of women critic, this really concerns me.
A woman deported to Guatemala alleged that CBSA officers seriously injured her by pushing her to the ground and kneeling on her back. The CBSA did not confirm whether its agents used force to arrest the woman in this specific case.
Data provided to The Canadian Press through the Access to Information Act show that between 2017 and 2018, 105 cases of complaints of officer misconduct were deemed founded, representing about 12% of the 875 misconduct complaints filed in that time.
The International Civil Liberties Monitoring Group says the definition of “founded” is far too vague to help lead to changes within the agency's culture or for the public to be properly informed and that the limited information shows cause for concern, particularly the allegations of racism and name-calling.
According to one of the reports, a female traveller said that a CBSA officer was rude and yelled at her until she passed out. The officers reported that she was found to be in medical distress and received appropriate care. According to the findings of the investigation, the officer did not play a role in the traveller's medical distress. Other travellers filed complaints because interpretation services were not available and they were denied an interpreter. The government is using the example of a Privacy Commissioner report to illustrate why Bill C‑20 is necessary.
In conclusion, all of these stories are very familiar to me, since I worked for a member of Parliament from a riding on the border. I took a lot of interest in the fact that governments, both Liberal and Conservative, have cut back on investing in border crossings over the years, creating resource shortages and placing a tremendous amount of additional pressure on staff. When I was working for that member of Parliament, the issue was hours of operation and staffing reductions.
I would like to say one last thing. There needs to be a neutral space to independently analyze the complaints and abuses that could occur in the two agencies affected by the bill we are talking about today. We must also keep in mind that this agency and these officers need to see money being reinvested. We should be concerned about the workers who give their time to this very important agency. We need to restore public confidence because everyone will benefit.
1222 words
All Topics
- Hear!
- Rabble!
- add
- star_border
- share
Madam Speaker, I thank my colleague from Winnipeg North for his question, which is central to the concerns that resulted in this bill.
Unfortunately, since the start of my mandate, I have too often worked on files concerning the issue of independent investigation, as in the case of the Canadian Armed Forces. Reports and studies have shown for many years that there needs to be an independent process so that investigations of allegations of assault can be conducted outside of the armed forces, in a neutral space.
I have also had the opportunity to stand in for my colleague from Avignon—La Mitis—Matane—Matapédia on the Standing Committee on Public Safety and National Security, where I saw the same thing. When I was there, we were studying cases of abuse in the RCMP, and we asked that investigations be conducted independently so that the public would once again trust the RCMP.
That is also what athletes are currently asking for, in particular the gymnasts who came to testify yesterday at the Standing Committee on the Status of Women. They want an independent and neutral space where victims can report assaults with the utmost confidence.
These are very delicate issues that can leave victims highly vulnerable. It is not easy to call out this type of situation. The victims must have full confidence in the system. This is really a crucial issue, and it is at the heart of the bill.
246 words
All Topics
- Hear!
- Rabble!
- add
- star_border
- share
Madam Speaker, judging from your magnificent smile, I have every reason to believe you are optimistic this bill will pass. Your body language suggests complete confidence.
I thank my colleague for his question. I certainly hope so, given the many studies that have come out.
As I said earlier, we have had reports for such a long time, be it for the Canadian Armed Forces or the RCMP. Even for Canadian Heritage and Sport Canada, we are awaiting studies.
In 2022, now that we have seen far too many cases in various federal agencies, I hope we have reached that point. It is not just my hope, it is my belief that we are at that point. It is important to take concrete steps to bring about the cultural shifts we need to see.
I hope I have shared Madam Speaker's optimism that this bill will pass and become law.
151 words
All Topics
- Hear!
- Rabble!
- add
- star_border
- share
Madam Speaker, I thank my colleague for his question, but I am going to split it into two and try to answer both parts quickly.
First, on the question of time, I realize that I did not answer sufficiently in my previous response. We can only denounce the fact that this bill is still not in place and that there have been delays in getting this common-sense bill passed. The Liberals, like the Conservatives, have been slow and have decreased investments so much in border crossings and services that we have ended up in a situation where staff are overworked, tired and exhausted, which does not help matters. I really want to emphasize those two aspects.
On the other point, one thing is certain. Migrants must be treated with dignity. I would like to emphasize once again the issue of the safe third country agreement. What should be at the heart of everything related to refugees is that behind the number of refugees arriving at our borders, there are people, there are faces. They are human beings who absolutely must be treated with dignity. Unfortunately, this is not happening under that agreement.
193 words
All Topics
- Hear!
- Rabble!
- add
- star_border
- share
Madam Speaker, I thank my most hon. colleague from Drummond for his question and commend him for all of his work.
I will come back to what he said, but, as I said in my speech, there is also a part of the bill that will enable us to better document these cases of racism and to collect data. I spoke about it in my speech, but I thank my colleague for bringing me back to the subject.
It is thanks to that data that we will be able to make changes. It takes facts and figures to get an overall picture of what is happening, and that is what the bill will enable us to do, so that we can avoid the type of situation that his friend has all too often experienced.
We all have stories about times when it was more complicated to cross the border than usual. Having worked for an MP who had border crossings in his riding, I heard some pretty crazy things. This bill will enable us to document it all to prevent this sort of situation from happening. I hope that the CBSA will do some soul-searching so that it can build public trust.
203 words
All Topics
- Hear!
- Rabble!
- add
- star_border
- share
Madam Speaker, I would say that this lack of interest by federal governments goes back much further than seven years. From 2007 to 2011, I was an assistant to a member of Parliament who had border crossings in his riding, and even back then, there was tension. It was palpable.
As we saw during the pandemic, the government does not seem concerned about our border crossings and has failed to competently manage what happens there. It was clear that it did not pay enough attention to this issue. This is one of the criticisms that can be levelled at the government. We saw it during the pandemic, the borders were real—
112 words
All Topics
- Hear!
- Rabble!
- add
- star_border
- share
Madam Speaker, I would like to build on the question my colleague asked earlier.
When I worked as the assistant to the member for Brome—Missisquoi, the president of the Customs and Immigration Union, Jean-Pierre Fortin, visited our office. In the early 2000s, we saw the negative effects of the Conservative government's cuts to border crossings. Those cuts created a lot of extremely frustrating situations for the workers.
My colleague brought up the issue of illegal weapons at the border and how it is important to better control them. I would like to hear what he has to say about that.
105 words
All Topics
- Hear!
- Rabble!
- add
- star_border
- share
