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Decentralized Democracy

House Hansard - 78

44th Parl. 1st Sess.
May 31, 2022 10:00AM
Context: House Hansard - 78 - May/31/22
Ms. Michelle Ferreri (Peterborough—Kawartha, CPC)
  • May/31/22 2:48:55 p.m.
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Mr. Speaker, “send your complaints to your MP” is the proposed solution to the outrageous passport delays by the Minister of Families, Children and Social Development. Canadians expect service from Service Canada, yet we know that 11 of 35 passport offices have chronic lineup problems and people are waiting for hours on hold and often get disconnected after waiting. This is not service. This lack of accountability and lack of preparation is unacceptable. When will the minister stop telling Canadians they are doing a great job and actually acknowledge the severity of this issue and serve Canadians?
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