SoVote

Decentralized Democracy

House Hansard - 61

44th Parl. 1st Sess.
April 29, 2022 10:00AM
Context: House Hansard - 61 - Apr/29/22
Ms. Ya'ara Saks (Parliamentary Secretary to the Minister of Families, Children and Social Development, Lib.)
  • Apr/29/22 11:33:25 a.m.
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Madam Speaker, we know that Canadians are eager to travel again, and there has been a significant and overwhelming increase in demand for passports at all Service Canada centres across the country from those wanting in-person service. I have spoken to the minister about this and she is well aware that it is very stressful and difficult for Canadians. She has been visiting Service Canada centres throughout the country speaking to local staff. In addition, already in December, we hired 500 more passport officers to process applications. We are using every tool that we have in our tool box at this time to improve service to Canadians for what they deserve.
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Context: House Hansard - 61 - Apr/29/22
Mr. Jasraj Singh Hallan (Calgary Forest Lawn, CPC)
  • Apr/29/22 12:00:59 p.m.
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Madam Speaker, backlogs are a common theme under the current Liberal government, whether it's for veterans, seniors, immigration or now passports. Despite knowing that Canadians want to travel and need to get their passports renewed, the government has failed to prepare. Now, people are having to wait in long lineups at 4 a.m. and have no way of knowing when they will finally get their passport. When will the minister do her job and clear up the passport backlog the Liberals knew was coming?
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Context: House Hansard - 61 - Apr/29/22
Ms. Ya'ara Saks (Parliamentary Secretary to the Minister of Families, Children and Social Development, Lib.)
  • Apr/29/22 12:01:46 p.m.
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Madam Speaker, as I mentioned earlier, there is an overwhelming increase in demand for passport services at this time, of nearly 40%. The minister has been working with officials. As I mentioned before, as of December we had already hired 500 new passport employees, but we have done more than that. We created three additional passport application processing centres. We have extended service into weekends and overtime. Our Service Canada officials are working day and night to make sure that Canadians get the passports and services they need.
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Context: House Hansard - 61 - Apr/29/22
Ms. Ya'ara Saks (Parliamentary Secretary to the Minister of Families, Children and Social Development, Lib.)
  • Apr/29/22 12:05:33 p.m.
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Madam Speaker, as we know, Canadians have waited a long time to travel again, and many of them are eager to do so to reunite with loved ones and to take a much-needed rest and vacation, but as I mentioned before, demand for passports is up over 40%, and our Service Canada employees are working night and day, overtime and weekends. As I said before, we will continue to uncover every opportunity to ensure Canadians receive the service they deserve.
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