Hon. Ratna Omidvar: Thank you, minister, for being here today. It’s good to hear about your successes. Everyone needs successes, and I want to congratulate you on them. However, I want to pivot our attention to the significant backlog of over 2 million people waiting in line for a response in every business stream of your department, from temporary work permits to renewals, to family sponsorships, to permanent residencies, to citizenship.

The complaint I hear most often is that there isn’t even communication with people waiting in line — not a peep. I want to ask you whether your government is making some effort to reach out to the customers — and I want to view them as customers — standing in line to let them know about the first response from you.