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Decentralized Democracy

House Hansard - 121

44th Parl. 1st Sess.
October 31, 2022 11:00AM
Context: House Hansard - 121 - Oct/31/22
Mr. Kevin Lamoureux (Parliamentary Secretary to the Leader of the Government in the House of Commons, Lib.)
Madam Speaker, it is a pleasure to rise and speak to this issue. I will start off by giving a very clear indication. When we think of Internet or cell services, it is really important to recognize the fact that consumers do have rights. It is so important that we look at ways we can enhance competition. Nothing frustrates me or my colleagues more than when we get contacted by constituents, and we want to be able to send a very strong message that we are very much aware of the issues and concerns. We understand the importance of competition and the impact it has on prices and want to highlight the fact that consumers have rights. We have seen through government actions, both present and past, that we have a government that is clearly there to support consumers. I will make reference to that for those who may be following the debate, as well as to how technology has advanced to the point where we are having these types of discussions here on the floor of the House and outside of the House in some of the arm's-length institutions that we have established to protect the rights of consumers. It was not that long ago when, as a parliamentarian, the Internet was a new, wonderful thing. I was probably further ahead than most of my constituents back in 1988-89 when we required a telephone line. The first thing we heard was a dial tone followed by pushed buttons, and then these weird hook-up connections. Some might say I am a little older than others as I can still remember the era of the old-fashioned Apple computer. We just waited for the simplest of things to appear on the monitor. Today the expectation is far greater and we need to recognize that advancement. Computers today are than more just something that we use to play games, watch a video or do a Google search. Over the summer, I had the opportunity to meet with a couple of businesses that are very much there today as a direct result of having access to the Internet. Its speed is absolutely critical in terms of their future growth. Today more than ever, people will consult with the Internet on all sorts of how-to repairs for something in their home, or to take a look at symptoms in regard to a health-related issue. Suffice it to say that the role that the Internet plays today is virtually an essential service. The current government and all members of the House, as the member opposite indicated, it does not matter what side of the House one sits on, are all concerned about the issue of price points and consumer awareness, and what we can do to ensure that we are serving Canadians well through the responsibilities we have. We do that in many ways. We have a Minister of Rural Economic Development who, over the last number of years, has invested hundreds of millions of dollars in rural communities, from coast to coast to coast, to assist in building an infrastructure. Being in downtown Toronto, Vancouver or my own city of Winnipeg, there is a high expectation of fast Internet service. One thing we can do to enable economic growth, whether in a high-density urban centre or a remote rural setting, is to invest in the Internet. Part of doing that is recognizing the services that are being provided through the private companies. That gets to the core of the issue that my friend across the way is raising. Like him, all Canadians have seen the ads. The ads are plentiful with the whole idea of “up to” a certain set speed. A consumer looking at that would think that sounds awfully fast. For many consumers like me, it is hard to get an appreciation of how fast that actually is, let alone after factoring in the different times of day or a peak period versus three o'clock in the morning, which has been highlighted. It has been pointed out that there is a difference in demand during a peak period versus those non-usage hours or those hours when the number of people accessing the Internet is down. In fact, often when one sees those packages one will see five or six items in one household that use the Internet as a way to be able to watch TV, communicate with a family member, do business transactions or do random Google searches. Whether using a desktop computer, a high-resolution TV or an iPad, the demand even within one household can be fairly extensive. These are the types of issues that will be best served if we are prepared to step up. The member across the way brought forward Bill C-288, which has some real substance to it. As I pointed out, there was policy direction given to the CRTC earlier this year, around April or May. How can we, through using the CRTC as an arm's-length organization, ensure that we protect consumers? We might at times have personal opinions and concerns in regard to the CRTC, but, all in all, it does a relatively good job for Canadians. The CRTC has a mandate. It has been asked to look at the ways we can ensure we are protecting the interests of consumers, such as mandating broadband testing and performance reporting, which is absolutely critical. One does not need to read between the lines of what the member is proposing. That is the thing that would be required to provide the type of consumer awareness that many of us would advocate for. I look forward to hearing from the CRTC and some of the recommendations that it will bring forward. For me, put quite simply, I like consumer labelling that is simplified so that the average person can truly understand it. I want to know what sort of speed is there during that prime time. Being able to do a comparison between companies is really important. It is very hard to do that given the current system. That is why we do need change. I acknowledge that. I am anticipating that, in early 2023, we will be hearing something that is positive and encouraging from the CRTC. I look forward to that.
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